mB
maryka B

1 reviews | Active since Nov 2014

13 Jan 2017, 17:09

Poor service

<p>I logged a call last week for my faulty dishwasher waited untill Tuesday the 10th for Teljoy to contact me to tell me a technician will come out on Thursday 12th January Thursday came no technician no call nothing Today the 13th I phone Teljoy again only to have them tell me oh yhey see the callout was moved to Friday no one phoned me to inform me and I made sure someone was home especialy for Teljoy. So I asked them what is going to happen. They said deffinately Today. So just as I hung up the phone a technician phones me not very friendly telling me he will come out on Saturday the 14th??? I am not home nor do I have anyone at home which I told the technician then he said he can then come out after 5 today and I said no because it is very inconvenient. I then phoned Teljoy again. Spoke to a Courtney and she stated that this is unacceptable and she will escilate the matter and come right back to me. It is now 17:07 I sooke to her just after 13:00. No one has dince phoned me back.</p> <p> </p> <p> </p> <p>I am very disapointed with Teljoy. I have always had a good experience but this experience has convinced me not to do business with Teljoy again. </p>

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Replies (1)
Teljoy
Teljoy's reply16 Jan 2017, 10:41
Official

Good Day m.bannister

Thank you for contacting Teljoy and for the details,firstly our apologies for the inconvenience caused with regards to the delay in the repair/service of your appliance.

As we do strive to provide our clients with the best possible service,thus this matter has been escalated through to our Technical service Supervisor to contact and assist.

Thanking you

Kind Regards

Your Teljoy Team