wP
williem P
1 reviews | Active since Aug 2014
16 Mar 2026, 16:40
Poor service
I report my faulty diswaher on the 2 March. I follow up a few times telephonically till today I did not even receive it back or replacement the only answer I got the technician must still check what is the problem
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
16 Mar 2026, 16:47Hello Williem
We are truly sorry to hear about your experience and the delay you have encountered with your dishwasher. This is certainly not the level of service we strive to provide.
Please note that once a unit is collected, it first needs to be assessed by a technician to determine the fault before it can be repaired or replaced. However, we understand your frustration regarding the delay.
We will escalate this matter to the relevant team for urgent feedback and provide you with an update as soon as possible. We appreciate your patience and apologize for the inconvenience caused.
We are truly sorry to hear about your experience and the delay you have encountered with your dishwasher. This is certainly not the level of service we strive to provide.
Please note that once a unit is collected, it first needs to be assessed by a technician to determine the fault before it can be repaired or replaced. However, we understand your frustration regarding the delay.
We will escalate this matter to the relevant team for urgent feedback and provide you with an update as soon as possible. We appreciate your patience and apologize for the inconvenience caused.
Teljoy's reply16 Mar 2026, 16:47
Official
Hello Williem
We are truly sorry to hear about your experience and the delay you have encountered with your dishwasher. This is certainly not the level of service we strive to provide.
Please note that once a unit is collected, it first needs to be assessed by a technician to determine the fault before it can be repaired or replaced. However, we understand your frustration regarding the delay.
We will escalate this matter to the relevant team for urgent feedback and provide you with an update as soon as possible. We appreciate your patience and apologize for the inconvenience caused.
We are truly sorry to hear about your experience and the delay you have encountered with your dishwasher. This is certainly not the level of service we strive to provide.
Please note that once a unit is collected, it first needs to be assessed by a technician to determine the fault before it can be repaired or replaced. However, we understand your frustration regarding the delay.
We will escalate this matter to the relevant team for urgent feedback and provide you with an update as soon as possible. We appreciate your patience and apologize for the inconvenience caused.