Poor service

After reporting a faulty appliance on the 11th of November 2025 and the supplier agreed to give me a new one and Teljoy's personnel said 5 working days to receive it. I phoned them after 9 working days for them to tell me sorry they don't have stock they will order it that day on the 24th of November 2025 there was no effort made to inform me that there was no stock. Yesterday 27th November 2025 i gave them a call at 4:30 pm to get an update and the lady was abrupt and couldn't give me and update and said she will call me back. It is the next day and i am still waiting. I am still in the dark with updates on my mattress. I pay my bill every month and this is the service i received. They don't even answer emails. Please expect a cancellation from me.