Poor - Poor - SERVICE

On 15 December I logged a service call online, because nobody answered the phone. On the 18th I had to phone them again because nobody came back to me. Mishac phone back on the 18th speaking to my wife and said that the spares will be ordered and this will take about 3 days and then he will come and fix the TV onsite. On the 3rd of Jan 2019 I had to call them again to follow up. 1st time the lade from technical department put the phone down in my ear. the 2nd time I was holding on the line for ages nobody answered. 3rd time luck/ unlucky by being told that the supplier for the parts will only open on 7th Jan. Only now they offered me a loan unit after being without a TV since 18th Dec. I asked for the service manager Brenda to call me back on the 7th, but once again to no avail. On the 8th I tried to get hold of the Brenda 6 times every time the call gets dropped. on the 7th attempt I asked the operator to put me thru to the CEO and he was not available, so I got hold of a Lady called Debbie, She was the first one in the company to actually be helpful and phone me back. Well this is now again on hand with somebody - so lets see what will happen now, and how long this is going to take to be resolved.