SG
Sarika G
1 reviews | Active since Jul 2010
25 Aug 2022, 15:54
Poor feedback from Easy Fix tech department
I logged a repair on 05 August 2022. A technician was sent out on the 11th August. The dryer unit was then taken away by the company Teljoy assigned and to date we have not received our fixed dryer back.
We have followed up with the company that took away the dryer to no avail and when I called I was advised that the go ahead sits with the Tech Department. I spoke to Nel who gave me an email for her manager R Grabe who has ignored my mail and follow up mails. Please advise on the hold up as it is now the 24th August and we have not received our dryer.
It is rather concerning that a brand as old and trusted as Teljoy has such poor feedback to its clients.
Helpful (0)
Replies (10)0
Replies (10)
Teljoy's replyOfficial
25 Aug 2022, 16:14Hello Sarika, We are sorry that you were not satisfied with our service. We put great importance on the quality of our service and the satisfaction of our customers. We will follow up with our Technical team and get feedback to you soon
Teljoy's reply25 Aug 2022, 16:14
Official
Hello Sarika, We are sorry that you were not satisfied with our service. We put great importance on the quality of our service and the satisfaction of our customers. We will follow up with our Technical team and get feedback to you soon
SG
Sarika G's updateReviewer Update
25 Aug 2022, 16:26I am eagerly looking forward to your feedback after investigation. I must say thus far I am terribly disappointed at the tech department supervisors lack of customer service.
SG
Sarika G's update25 Aug 2022, 16:26
Reviewer Update
I am eagerly looking forward to your feedback after investigation. I must say thus far I am terribly disappointed at the tech department supervisors lack of customer service.
Teljoy's replyOfficial
25 Aug 2022, 16:38We apolgogise that you feel this way, we hope we get the chance to turn your experience around
Teljoy's reply25 Aug 2022, 16:38
Official
We apolgogise that you feel this way, we hope we get the chance to turn your experience around
SG
Sarika G's updateReviewer Update
29 Aug 2022, 09:32Still no feedback from Teljoy. 1 sms but no action as yet.
SG
Sarika G's update29 Aug 2022, 09:32
Reviewer Update
Still no feedback from Teljoy. 1 sms but no action as yet.
Teljoy's replyOfficial
29 Aug 2022, 09:56Apologies Sarika. An agent will be in contact today.
Teljoy's reply29 Aug 2022, 09:56
Official
Apologies Sarika. An agent will be in contact today.
SG
Sarika G's updateReviewer Update
01 Sept 2022, 09:04I was called to say I would have my dryer on Wednesday. Still nothing. I just spent 10mins on hold at the call centre. Sadly this is the only way to get a response from Teljoy.
SG
Sarika G's update01 Sept 2022, 09:04
Reviewer Update
I was called to say I would have my dryer on Wednesday. Still nothing. I just spent 10mins on hold at the call centre. Sadly this is the only way to get a response from Teljoy.
Teljoy's replyOfficial
01 Sept 2022, 09:49Hello Sarika, we will follow up with our team and get feedback to you
Teljoy's reply01 Sept 2022, 09:49
Official
Hello Sarika, we will follow up with our team and get feedback to you
SG
Sarika G's updateReviewer Update
05 Sept 2022, 13:491 month later and still no dryer.
SG
Sarika G's update05 Sept 2022, 13:49
Reviewer Update
1 month later and still no dryer.
SG
Sarika G's updateReviewer Update
09 Sept 2022, 08:54I have received my dryer yesterday, in good working order.
Thank you.
Thank you.
SG
Sarika G's update09 Sept 2022, 08:54
Reviewer Update
I have received my dryer yesterday, in good working order.
Thank you.
Thank you.
Teljoy's replyOfficial
09 Sept 2022, 09:13That is wonderful news and we are glad we could help.
Teljoy's reply09 Sept 2022, 09:13
Official
That is wonderful news and we are glad we could help.