CK
Charlotte K
1 reviews | Active since Apr 2025
15 Apr 2025, 10:16
Poor customer service should be rated - 10
I had a unit in for repairs for 6 weeks. First it was a struggle for the team to pickup the unit. Then it was a delay to take the unit to the supplier. Then TELJOY failed to pay the supplier resulting in the supplier refusing to release the unit.
A Week later I'm told the supplier has been paid but my unit still have not been picked up from the supplier.
Crediting my account is a slap in the face and insult. It clost me twice as much to use other services BECAUSE OF TELJOY!
When speaking to them on the phone it's as if it's a joke for them.
Helpful (0)
Replies (8)0
Replies (8)
Teljoy's replyOfficial
15 Apr 2025, 10:35Hello Charlotte
We are truly sorry to hear about the experience you’ve had — your frustration is completely valid, and we sincerely apologize for the inconvenience, delays, and poor communication throughout this process.
The service you described falls far short of the standard we strive to provide, and we deeply regret the impact this has had on you, both financially and personally. We understand how unacceptable it is to be left without your unit for such an extended period, and the added stress of poor coordination is something no customer should have to endure.
Please rest assured that this matter is being escalated to senior management for immediate investigation. A senior consultant will reach out to you directly to provide clarity, resolve the outstanding issue, and ensure accountability moving forward.
We appreciate you bringing this to our attention, and again, we extend our sincerest apologies.
We are truly sorry to hear about the experience you’ve had — your frustration is completely valid, and we sincerely apologize for the inconvenience, delays, and poor communication throughout this process.
The service you described falls far short of the standard we strive to provide, and we deeply regret the impact this has had on you, both financially and personally. We understand how unacceptable it is to be left without your unit for such an extended period, and the added stress of poor coordination is something no customer should have to endure.
Please rest assured that this matter is being escalated to senior management for immediate investigation. A senior consultant will reach out to you directly to provide clarity, resolve the outstanding issue, and ensure accountability moving forward.
We appreciate you bringing this to our attention, and again, we extend our sincerest apologies.
Teljoy's reply15 Apr 2025, 10:35
Official
Hello Charlotte
We are truly sorry to hear about the experience you’ve had — your frustration is completely valid, and we sincerely apologize for the inconvenience, delays, and poor communication throughout this process.
The service you described falls far short of the standard we strive to provide, and we deeply regret the impact this has had on you, both financially and personally. We understand how unacceptable it is to be left without your unit for such an extended period, and the added stress of poor coordination is something no customer should have to endure.
Please rest assured that this matter is being escalated to senior management for immediate investigation. A senior consultant will reach out to you directly to provide clarity, resolve the outstanding issue, and ensure accountability moving forward.
We appreciate you bringing this to our attention, and again, we extend our sincerest apologies.
We are truly sorry to hear about the experience you’ve had — your frustration is completely valid, and we sincerely apologize for the inconvenience, delays, and poor communication throughout this process.
The service you described falls far short of the standard we strive to provide, and we deeply regret the impact this has had on you, both financially and personally. We understand how unacceptable it is to be left without your unit for such an extended period, and the added stress of poor coordination is something no customer should have to endure.
Please rest assured that this matter is being escalated to senior management for immediate investigation. A senior consultant will reach out to you directly to provide clarity, resolve the outstanding issue, and ensure accountability moving forward.
We appreciate you bringing this to our attention, and again, we extend our sincerest apologies.
CK
Charlotte K's updateReviewer Update
15 Apr 2025, 10:46I'm honestly not holding my breath to hear from anyone at Teljoy. Let's see if Teljoy can manage to keep their promises this time.
CK
Charlotte K's update15 Apr 2025, 10:46
Reviewer Update
I'm honestly not holding my breath to hear from anyone at Teljoy. Let's see if Teljoy can manage to keep their promises this time.
CK
Charlotte K's updateReviewer Update
15 Apr 2025, 10:47I'm honestly not holding my breath to hear from anyone at Teljoy. Let's see if Teljoy can manage to keep their promises this time.
CK
Charlotte K's update15 Apr 2025, 10:47
Reviewer Update
I'm honestly not holding my breath to hear from anyone at Teljoy. Let's see if Teljoy can manage to keep their promises this time.
Teljoy's replyOfficial
15 Apr 2025, 10:54Hello Charlotte
Please know that your concerns have been noted, and we’re making it a priority to follow through and ensure you receive the service and communication you rightfully expect.
We’re committed to restoring your trust and will do our best to keep our promises this time around.
Please know that your concerns have been noted, and we’re making it a priority to follow through and ensure you receive the service and communication you rightfully expect.
We’re committed to restoring your trust and will do our best to keep our promises this time around.
Teljoy's reply15 Apr 2025, 10:54
Official
Hello Charlotte
Please know that your concerns have been noted, and we’re making it a priority to follow through and ensure you receive the service and communication you rightfully expect.
We’re committed to restoring your trust and will do our best to keep our promises this time around.
Please know that your concerns have been noted, and we’re making it a priority to follow through and ensure you receive the service and communication you rightfully expect.
We’re committed to restoring your trust and will do our best to keep our promises this time around.
CK
Charlotte K's updateReviewer Update
15 Apr 2025, 10:58Alright I'll be expecting a call from a senior Consultant as promised as long as it's not Marcell he got no customer service
CK
Charlotte K's update15 Apr 2025, 10:58
Reviewer Update
Alright I'll be expecting a call from a senior Consultant as promised as long as it's not Marcell he got no customer service
Teljoy's replyOfficial
15 Apr 2025, 13:13Hello Charlotte
We’ve noted your request and completely understand your concerns. A senior consultant (excluding Marcell, as per your preference) will be in touch with you soon to assist further and ensure you receive the service you deserve.
We’ve noted your request and completely understand your concerns. A senior consultant (excluding Marcell, as per your preference) will be in touch with you soon to assist further and ensure you receive the service you deserve.
Teljoy's reply15 Apr 2025, 13:13
Official
Hello Charlotte
We’ve noted your request and completely understand your concerns. A senior consultant (excluding Marcell, as per your preference) will be in touch with you soon to assist further and ensure you receive the service you deserve.
We’ve noted your request and completely understand your concerns. A senior consultant (excluding Marcell, as per your preference) will be in touch with you soon to assist further and ensure you receive the service you deserve.
CK
Charlotte K's updateReviewer Update
16 Apr 2025, 08:47Yet again empty promises! A day later and still no word from the so called senior consultant 🤐
This is unprofessional and unacceptable. Please don't send another generic response you so call care about your customers.
I will be consulting my lawyer regarding this matter. Everytime there is an issue when a unit needs to be repair.
This is unprofessional and unacceptable. Please don't send another generic response you so call care about your customers.
I will be consulting my lawyer regarding this matter. Everytime there is an issue when a unit needs to be repair.
CK
Charlotte K's update16 Apr 2025, 08:47
Reviewer Update
Yet again empty promises! A day later and still no word from the so called senior consultant 🤐
This is unprofessional and unacceptable. Please don't send another generic response you so call care about your customers.
I will be consulting my lawyer regarding this matter. Everytime there is an issue when a unit needs to be repair.
This is unprofessional and unacceptable. Please don't send another generic response you so call care about your customers.
I will be consulting my lawyer regarding this matter. Everytime there is an issue when a unit needs to be repair.
Teljoy's replyOfficial
16 Apr 2025, 10:30Hi Charlotte,
We sincerely apologise for the continued frustration and the delay in feedback.
Please be assured that your concern was escalated to the relevant team, and we've been informed that the manager of the department has been made aware and will be in contact with you directly.
We appreciate your patience and truly regret the inconvenience caused.
We sincerely apologise for the continued frustration and the delay in feedback.
Please be assured that your concern was escalated to the relevant team, and we've been informed that the manager of the department has been made aware and will be in contact with you directly.
We appreciate your patience and truly regret the inconvenience caused.
Teljoy's reply16 Apr 2025, 10:30
Official
Hi Charlotte,
We sincerely apologise for the continued frustration and the delay in feedback.
Please be assured that your concern was escalated to the relevant team, and we've been informed that the manager of the department has been made aware and will be in contact with you directly.
We appreciate your patience and truly regret the inconvenience caused.
We sincerely apologise for the continued frustration and the delay in feedback.
Please be assured that your concern was escalated to the relevant team, and we've been informed that the manager of the department has been made aware and will be in contact with you directly.
We appreciate your patience and truly regret the inconvenience caused.