POOR CUSTOMER SERVICE & BILLING

Im a first time customer with Teljoy. So I have signed up for debit order, and one month according to them I was accused that I reversed it, which wasnt true, there were ***** on my account. So then the following month without any permission, they wanted to DOUBLE my premium. The 2 premium have been reversed as NO PERMISSION was given. And the 3rd month they didnt debited my account demanding EFT payment. I will not broke my aggreement of the debit order and surely didnt cancelled my debit order. The staff is rude, arrogant and dominating and do not have any client communication skills. They only want what THEY want and the voice of the client is not at all considered. I will not be speaking to like a child, nor being treated like a NO BODY, and surely NOT being threatened to collect the item. I have signed for debit order and did requested a signed document BY me where I gave them permission to cancel. Upon asking the documentation, once again the consultant twisted my word and say I REFUSE to pay. They just do as they want and do not care about anything. I refuse to speak to them at all after this morning conversation. And again, I do not receive the correspondence what I requested. O and they take the signature you do automatically and put it against any paragraph so it looks like you signed everything. This will be the last time Im using them in my LIFE!!