POOR CUSTOMER SERVICE AT ITS BEST

I am extremely annoyed with Teljoy. My account had been in arrears and I paid it up to date in August 2018 and have since been paying extra every month to ensure that my account does not fall into arrears again. I have since been receiving messages constantly (up to 6 times a m onth) stating that I am in arrears. I sent an email with all of my proof of payments to prove I have paid the arrears up to date and that I have been paying more than the monthly premium each month and they continue sending me messages to say I am in arrears. I have sent them two emails already asking for my updated statement so I can see what the hell is going on my account and have not had a response from them to date and continue receiving messages to say I am in arrears. Please tell me how I am in arrears if I have been paying extra for several months?!!!! And why don't you respond to emails requesting statements?!!!! I am working and do not have the time to run after you. You are quick to call people when they are in arrears but cannot respond when they contact you to ask for statements after paying MORE than they should each month! I should in fact have a CREDIT with you.