1 reviews | Active since Jan 2025
poor customer service and feedback
I've purchased an new Xbox with them the product remote burned after 2 months after using the wright ecuipment . I've got in touch with them, they arranged courier to collect part 3 days after collection part were not received no answers regarding part were provided.
i've phoned feedback were promised yet non were received I've phoned back on monday the next week after 9:00 still no feedback only response i received they could not get hold of supplier I reqeusted to speak to an manager who promised to deliver feedback at 12:00 yet no feedback no mails.
this is an company who doesn't call you there is no good customer service non what so ever I've been on the phone holding to speak to someone for almost an hour for what I;ve only spoken 10min of that hour to them yet no positive feedback or remarks or at least an effort to make haste and keep there clients up to date.
We deeply regret the frustration and inconvenience caused by the delays and lack of communication regarding your Xbox remote.
Your concern has been escalated to our senior management team. A manager will personally oversee your case and ensure you receive feedback promptly. We will urgently follow up with the supplier to determine the status of the replacement or repair. If necessary, we will explore alternative solutions to resolve this as quickly as possible.
We deeply regret the frustration and inconvenience caused by the delays and lack of communication regarding your Xbox remote.
Your concern has been escalated to our senior management team. A manager will personally oversee your case and ensure you receive feedback promptly. We will urgently follow up with the supplier to determine the status of the replacement or repair. If necessary, we will explore alternative solutions to resolve this as quickly as possible.