TV
Tiaan V
1 reviews | Active since Nov 2024
01 Jun 2026, 14:54
Poor customer service
Worst customer service ever. No communication via email..they simply don't reply. Tried calling waited an hour on the line, which I dropped. Cant access my account because they dont send OTPs...i think ill just stop paying
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
01 Jun 2026, 15:36We're very sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we aim to provide.We sincerely apologize for the lack of communication regarding your emails, the extended wait time when trying to reach us by phone, and the difficulties you're experiencing with receiving OTPs and accessing your account.
We would appreciate the opportunity to investigate these issues and assist you in resolving them as quickly as possible
We would appreciate the opportunity to investigate these issues and assist you in resolving them as quickly as possible
Teljoy's reply01 Jun 2026, 15:36
Official
We're very sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we aim to provide.We sincerely apologize for the lack of communication regarding your emails, the extended wait time when trying to reach us by phone, and the difficulties you're experiencing with receiving OTPs and accessing your account.
We would appreciate the opportunity to investigate these issues and assist you in resolving them as quickly as possible
We would appreciate the opportunity to investigate these issues and assist you in resolving them as quickly as possible