CJ
CHESLEY J
1 reviews | Active since Sept 2025
15 Dec 2025, 15:19
Poor customer service
Good day
Hope you can assist me.
I downgraded in around 27 October 2025. The new unit was delivered to me but the old unit was not collected. I contacted Teljoy to enquire when they will collect the unit and was promised that they will send someone the next week 10 November 2025. It is five weeks and no one came to collect the unit. I am billed for a unit that I am not using and it is not my fault that they did not collect. Today I phoned again and was put through to several agents and no one can help me. The phone get put down in my ear. I emailed them without any response.
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Replies (2)
Teljoy's replyOfficial
15 Dec 2025, 15:24Good day, thank you for bringing this matter to our attention.
We sincerely apologies for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide. We acknowledge that you downgraded your agreement ,We apologies for the repeated delays, the lack of feedback to your emails, and the unacceptable call experience you described A consultant will contact you shortly to confirm the collection details and provide feedback on the billing correction. Thank you for your patience, and once again, we apologies for the poor service you received
We sincerely apologies for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide. We acknowledge that you downgraded your agreement ,We apologies for the repeated delays, the lack of feedback to your emails, and the unacceptable call experience you described A consultant will contact you shortly to confirm the collection details and provide feedback on the billing correction. Thank you for your patience, and once again, we apologies for the poor service you received
Teljoy's reply15 Dec 2025, 15:24
Official
Good day, thank you for bringing this matter to our attention.
We sincerely apologies for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide. We acknowledge that you downgraded your agreement ,We apologies for the repeated delays, the lack of feedback to your emails, and the unacceptable call experience you described A consultant will contact you shortly to confirm the collection details and provide feedback on the billing correction. Thank you for your patience, and once again, we apologies for the poor service you received
We sincerely apologies for the inconvenience and frustration you have experienced. This is certainly not the level of service we strive to provide. We acknowledge that you downgraded your agreement ,We apologies for the repeated delays, the lack of feedback to your emails, and the unacceptable call experience you described A consultant will contact you shortly to confirm the collection details and provide feedback on the billing correction. Thank you for your patience, and once again, we apologies for the poor service you received
Teljoy's replyOfficial
15 Dec 2025, 15:37Rest assure they will contact you thank you for bringing this to our attention
Teljoy's reply15 Dec 2025, 15:37
Official
Rest assure they will contact you thank you for bringing this to our attention