Poor Customer Service

On Wednesday I received a call from Brends Mpale advising that my couch that I currently have will be replaced today with a new one after I have reported that cracks were starting to become visible in the leather. I had to take a day off from work as I do not have anyone at my premises during the day. It is now 15.26pm and haven't heard from the delivery people. I than decided to phone Brenda Mpale who chose to ignore my calls. I phoned 3 times and spoke to Precious and Zelda begging them to transfer me to to Brenda but was instead put on hold for long period of times and than the calls got dropped. The last call I made when I spoke to Precious I could hear somebody in the background saying that they don't want to take the call. I have therefore decided to cancel the contract and please could you come and fetch your couches as I am not in a position to do business where customers are taken for granted