1 reviews | Active since Sept 2020
Poor customer service
So we have a contract with teljoy for just over 2 years now... The policy apparently states that within ur 3 year contract teljoy would maintain ur tv should any fault be wrong. So here's the catch our TV broke and for 2 weeks I've been trying to get teljoy to collect our TV. They keep saying a karabo would contact me as they are trying to get through to skyworth. I don't get any calls back I've been calling almost everyday and still nobody was able to assist. It took them a week to drop me a loan tv and even that was a battle cos after the 3rd call and asking a 3rd time do u want a loan tv.... Seriously I've been asking since day one. So yes we have a loan tv a much smaller one but I guess I can't be fussy but in the mean time I'm moving my broken TV back and fourth cos I have kids and don't want them to course more damage. I was asked to dismount the TV and that I did but now the TV has no place to stand and with kids all over the house I'm scared they break something. I keep moving the TV to the double bunk in the morning and at night I put it on the freezer also not advisable but come on two weeks and u still don't collect my TV that I complained was broken. Pathetic service actually and not even a call to advise I keep calling only to be told someone will call me back and that does not happen. I am paying for this service so actually pathetic that I am not getting the help I need
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We understand how disappointing it must be to repeatedly follow up on a service request without receiving the promised feedback or collection arrangements. We also appreciate the challenges you've faced having to move and store the faulty TV while trying to keep it safe from further damage, especially with children in the home.
While we are pleased that a loan unit was eventually provided, we acknowledge that this does not excuse the delays in collecting the faulty unit or the lack of communication regarding the progress of your service request. We understand that being told someone will contact you and then not receiving a call back is frustrating and falls short of the level of service we aim to provide.
We would like the opportunity to investigate this matter urgently. Thank you for your patience and for being a valued Teljoy customer for over two years. We appreciate your feedback and the opportunity to make this right.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We understand how disappointing it must be to repeatedly follow up on a service request without receiving the promised feedback or collection arrangements. We also appreciate the challenges you've faced having to move and store the faulty TV while trying to keep it safe from further damage, especially with children in the home.
While we are pleased that a loan unit was eventually provided, we acknowledge that this does not excuse the delays in collecting the faulty unit or the lack of communication regarding the progress of your service request. We understand that being told someone will contact you and then not receiving a call back is frustrating and falls short of the level of service we aim to provide.
We would like the opportunity to investigate this matter urgently. Thank you for your patience and for being a valued Teljoy customer for over two years. We appreciate your feedback and the opportunity to make this right.
Thank you for your understanding and for giving us the opportunity to assist.
We appreciate your patience and can assure you that we will do our best to have the matter reviewed and resolved as quickly as possible. Your feedback is important to us, and we are committed to keeping you updated throughout the process.
Thank you for your understanding and for giving us the opportunity to assist.
We appreciate your patience and can assure you that we will do our best to have the matter reviewed and resolved as quickly as possible. Your feedback is important to us, and we are committed to keeping you updated throughout the process.