1 reviews | Active since Jun 2016

02 Mar 2017, 11:29

Poor customer service

<p>I rented a tv from Teljoy...</p> <p>I received the TV on the 4/2/2017..</p> <p>Reported a fault on the 8/2/2017..</p> <p>And again on the 11/2/2017...</p> <p>Over 2 weeks later complained that no1 has come to fix the fault.. Finally my fault was dealt with on the 20/02/2017.. And the TV was collected on the 22/02/2017... Today i called teljoy to follow up as i havent heard anything in the past week and they waiting for parts..</p> <p> </p> <p>Far as i know if its a faulty product within 7 days a new product suppose to be giving?</p> <p> </p> <p>Im am Extremely unhappy with Teljoy..</p> <p>Im sitting with a loan tv which i didnt really need..</p> <p>I paid last months rental, and was depted yesterday for this month...</p> <p> </p> <p>Im was paying firstly for a faulty product and now paying for something i do not have!</p> <p> </p> <p>I think Teljoy needs to cancel my contract and i will not pay cancellation as i do NOT have the product and it has been faulty since i received it!</p> <p> </p> <p>Please get a manager to contact me ASAP abput my cancellation and to collect the "loan" TV...</p>

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Replies (1)
Teljoy
Teljoy's reply13 Mar 2017, 13:06
Official

Good Day Lorren08

Thank you for contacting Teljoy and for the details,firstly our sincere apologies for the inconvenience caused,and the frustration experienced with regards to the delay in the servicing of your appliance.

I do believe that our Technical department has been in contact with you to assist with the matter at hand concerning your appliance,and our Sales Department has assisted accordingly as well.

Thanking you in advance

Kind Regards

Your Teljoy Team