NW
Nathan W
1 reviews | Active since Feb 2026
10 Feb 2026, 10:23
Poor and unprofessional service
Good day, I was informed last week by one of your agents that my application for the PS5 bundle was approved. The agent explained that the specific bundle I wanted was unavailable and that she would switch it to another bundle. She also confirmed that the next step would be for the courier to contact me for delivery. However, when I requested an update, I was later told that my application was unsuccessful. This is contradictory to what was previously confirmed and is very concerning. Please investigate this matter urgently and provide a clear explanation of what happened, as well as the correct status of my application. I would appreciate this being resolved as soon as possible.
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Replies (4)
Teljoy's replyOfficial
10 Feb 2026, 10:30Thank you for bringing this matter to our attention. We sincerely apologies for the confusion and concern caused by the conflicting information you received regarding your PlayStation 5 bundle application, Please be assured that we are urgently investigating this matter to establish exactly what occurred and to confirm the correct status of your application We appreciate your patience and apologies for the inconvenience caused. Our sales manager contact with you as soon as possible.
Teljoy's reply10 Feb 2026, 10:30
Official
Thank you for bringing this matter to our attention. We sincerely apologies for the confusion and concern caused by the conflicting information you received regarding your PlayStation 5 bundle application, Please be assured that we are urgently investigating this matter to establish exactly what occurred and to confirm the correct status of your application We appreciate your patience and apologies for the inconvenience caused. Our sales manager contact with you as soon as possible.
NW
Nathan W's updateReviewer Update
10 Feb 2026, 10:57I Thank you for the update. Given the conflicting information received, this matter is urgent for me. Please prioritize the investigation and have the sales manager contact me as soon as possible with the correct status of my PlayStation 5 bundle application. I would appreciate a clear resolution and timeline today.
NW
Nathan W's update10 Feb 2026, 10:57
Reviewer Update
I Thank you for the update. Given the conflicting information received, this matter is urgent for me. Please prioritize the investigation and have the sales manager contact me as soon as possible with the correct status of my PlayStation 5 bundle application. I would appreciate a clear resolution and timeline today.
Teljoy's replyOfficial
10 Feb 2026, 11:00Please be assured that you will receive feedback from our manager.
Teljoy's reply10 Feb 2026, 11:00
Official
Please be assured that you will receive feedback from our manager.
NW
Nathan W's updateReviewer Update
10 Feb 2026, 14:01I am extremely disappointed with the misinformation provided by a Teljoy agent regarding my application. I was explicitly told that my application had been approved and that I only needed to wait for delivery of my order.
After waiting and following up on my order, I was shocked to discover that the application/order had been cancelled instead. No proper explanation or proactive communication was provided to me, despite being told everything was approved and in progress.
This is misleading and unacceptable, especially when customers make plans based on the information provided by your agents. I would like a clear explanation as to why I was given incorrect information, who is responsible for this error, and what Teljoy intends to do to resolve this matter.
I expect Teljoy to investigate this issue and provide proper feedback and a resolution.
After waiting and following up on my order, I was shocked to discover that the application/order had been cancelled instead. No proper explanation or proactive communication was provided to me, despite being told everything was approved and in progress.
This is misleading and unacceptable, especially when customers make plans based on the information provided by your agents. I would like a clear explanation as to why I was given incorrect information, who is responsible for this error, and what Teljoy intends to do to resolve this matter.
I expect Teljoy to investigate this issue and provide proper feedback and a resolution.
NW
Nathan W's update10 Feb 2026, 14:01
Reviewer Update
I am extremely disappointed with the misinformation provided by a Teljoy agent regarding my application. I was explicitly told that my application had been approved and that I only needed to wait for delivery of my order.
After waiting and following up on my order, I was shocked to discover that the application/order had been cancelled instead. No proper explanation or proactive communication was provided to me, despite being told everything was approved and in progress.
This is misleading and unacceptable, especially when customers make plans based on the information provided by your agents. I would like a clear explanation as to why I was given incorrect information, who is responsible for this error, and what Teljoy intends to do to resolve this matter.
I expect Teljoy to investigate this issue and provide proper feedback and a resolution.
After waiting and following up on my order, I was shocked to discover that the application/order had been cancelled instead. No proper explanation or proactive communication was provided to me, despite being told everything was approved and in progress.
This is misleading and unacceptable, especially when customers make plans based on the information provided by your agents. I would like a clear explanation as to why I was given incorrect information, who is responsible for this error, and what Teljoy intends to do to resolve this matter.
I expect Teljoy to investigate this issue and provide proper feedback and a resolution.