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GH
Gerhard H

1 reviews | Active since Sept 2021

20 May 2022, 14:36

Poor after sales service from Teljoy

My initial experience with Teljoy was really good. Friendly assistance and a fast service. Unfortunately, it does not seem like the after sales service is as good. I have no been without a washing machine for more than 2 weeks. Initially, I was told that someone will come out and fix the machine. Then, I was told that they are rather going to send me a replacement. Now, I have been advised that I will get a loan unit for the time being and a replacement later. Yet, still I am waiting. The consultant on the live chat was helpful at first, but is now unable to provide any further assistance apparently. Feeling disappointed that I am waiting so long, yet will still need to pay the full amount for the machine even though I haven't been able to use it for over two weeks. The consultants are also unable to give me any accurate feedback.

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Replies (5)
Teljoy
Teljoy's reply20 May 2022, 15:04
Official
Hello Gerhard, We are sorry that you were not satisfied with our service. We put great importance on the quality of our service and the satisfaction of our customers. We are looking into this for you and we will get back to you with feedback. 
GH
Gerhard H's update20 May 2022, 15:11
Reviewer Update
Hi there. Thank you for getting back to my query. As I said, the initial service provided was excellent. But I feel unhappy with the aftersales service - no concise answers, 2 weeks without a machine, constantly changing the feedback.
Teljoy
Teljoy's reply20 May 2022, 16:00
Official
We sincerely appreciate your feedback and we will do our utmost to improve our aftersales experience
GH
Gerhard H's update20 May 2022, 16:12
Reviewer Update
I appreciate the response. Someone from Teljoy phoned me and sorted the problem out for me. Thank you :)
GH
Gerhard H's update24 May 2022, 12:29
Reviewer Update
I was called on Friday and the guy who called advised that he sorted things out and will phone me back on Monday morning, and that the replacement machine will arrive by today (Tuesday). I did not receive any feedback as advised. I have tried to enquire on the live chat function too, but the consultant that deals with queries is not much help. I just want a status update on this issue and cannot understand why it is so hard to get answers. I really thought that after Friday's call things will be sorted out.