Poor admin and service

We have been contacted and are still very unhappy with the service. Fail to active a debit order now we have to rectify the mistake that Tel joy have done in 2019. The communications within the company are poor. Now we need a fridge and we are declined because of Teljoy not doing they job as they should. We locked a repair on the washing machine more than 6 weeks ago and still no time frame on when the machine will be repaired but I must pay for something I can not use. In the one call I am being told that I was declined because of the repair not done on the washing machine ( can't see what that have to do with getting a fridge) and in the next call I am told they don' know why We where declined VERY VERY POOR SERVICE FROM THIS COMPANY