PLEASE - THIS IS CAUSING ME HUGE STRESS TELJOY!

TELJOY ...What is going on with you these couple of days - I have some great experience with you but now you let me down. I was in the hospital between 26th Feb -13th of March - I do have a long way to recover still - I am not getting paid while on sick leave and did apply for UIF - but that is another long storie - The bottom line is for a few months there will be no salary coming into my FNB Account - I have tried numerous times to get your bank details to pay you EFT but the bank keeps on rejecting this as the need the 9 digit reference number of my account - as I do not receive any statements/invoices from Teljoy I check the ref number on my previous debit orders that are 9 digits long - but still, I can not pay you - Is there a reason why you hide your banking details from your website -because this is really frustrating ... With the stress I am already in I DONT WANT to be blacklisted - I want to pay - but I only reached dead ends - please kindly assist me - I also did send numerous emails already - MY REF NO: *** - THANK YOU - ***