1 reviews | Active since Nov 2014
Please just arrange for collection, i need for it to be collected.
The experience with Teljoy has been somewhat good, however, i have decided to cancel the contract (due to personal reasons) i contacted the Customer Service team to understand what the process is.
Was told to pay a R500 cancellation fee, which i did not object to at all, i paid it, recieved a mail stating that the contract has been cancelled, and that the courier will schedule a dat to collect the item, which was scheduled for 28th March 2024.
Waited the entire day for somebody to come and collect it, and nobody, eventually called the call center to understand whats happnening, only to be told, they cant tell me why nobody has contacted me to arrange collection?
Its now the 3rd April 2024 and still nobody has contacted me (After at least 3 calls to the Customer Care team a day asking whats happening, but nobody can tell me anything, other than, "I will escalate the matter") the item is packed in a box and waiting for collection, but i am now forced to wait at the door in case they just show up.
Please can somebody just come and collect the item so i know everything is done??
First and foremost, please accept our sincerest apologies for the inconvenience and frustration you've experienced with the collection process for your Teljoy item. Your feedback is invaluable to us, and I want to assure you that we are taking immediate action to resolve this matter promptly.
We understand the frustration caused by the delay in collection despite your diligent efforts to follow up.
Rest assured, I have personally escalated your case to our highest priority, and our logistics team is actively working to schedule a collection at the earliest possible time. We will ensure that you are promptly updated with the collection details once they are finalized.
First and foremost, please accept our sincerest apologies for the inconvenience and frustration you've experienced with the collection process for your Teljoy item. Your feedback is invaluable to us, and I want to assure you that we are taking immediate action to resolve this matter promptly.
We understand the frustration caused by the delay in collection despite your diligent efforts to follow up.
Rest assured, I have personally escalated your case to our highest priority, and our logistics team is actively working to schedule a collection at the earliest possible time. We will ensure that you are promptly updated with the collection details once they are finalized.