1 reviews | Active since Dec 2024
Plain **** service even from management. Worst to be honest.
I am currently a new customer to Teljoy, got a washing machine on their rent to own application about 3 month ago. First two months the debit order went off with no problems. However, in Dec the debit order never went off. When I realised this, on the 6th of Dec I immediately called the call centre and the lady told me not to worry as the debit order will go off on the 7th and there are no problems on the account. I then waited for the debit order to go off as discussed with the call centre and that never happened. I then made an immediate payment after calling the call cente again on the 9th to state my case and was again advised not to worry but to my better judgement decided to rather pay manually. I then received a notice on my credit report stating i am in arrears with teljoy. Note that i called twice and made a payment. Now, after doing extensive research on the matter it has come to my attention that teljoy is corporate bullies, doing just as they please and I am not the only one sitting with this issue. I have even spoken to management and have multiple emails on record where they admitted to the fact that they are aware that this issue was on their side and they requested for recordings etc. no feedback as yet. Maybe we should start a class act and stop these bullies from hiding behind the credit act when they know this is a rental agreement, maybe we should get a lawyer to ask for their RCP number since they ignore Joe Soap? You guys know that this is wrong and best believe i will not accept this. I will even get the media involved if I have to.
We deeply regret the inconvenience and frustration this situation has caused you. We take your concerns seriously and acknowledge the issue with your account as described. Our team is actively investigating this matter to provide a resolution.
A senior representative will contact you promptly to address your concerns, provide clarity on the arrears report, and ensure your account is correctly updated.
We value your feedback and are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience while we resolve the matter.
We deeply regret the inconvenience and frustration this situation has caused you. We take your concerns seriously and acknowledge the issue with your account as described. Our team is actively investigating this matter to provide a resolution.
A senior representative will contact you promptly to address your concerns, provide clarity on the arrears report, and ensure your account is correctly updated.
We value your feedback and are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience while we resolve the matter.
Our management team is already aware of your case and is working to provide the clarity and resolution you deserve. We assure you that we are not avoiding any questions or concerns, and your feedback is instrumental in helping us improve our service.
We appreciate your patience as we work to resolve this matter. A senior representative will contact you shortly to ensure your concerns are handled appropriately and to regain your trust.
Our management team is already aware of your case and is working to provide the clarity and resolution you deserve. We assure you that we are not avoiding any questions or concerns, and your feedback is instrumental in helping us improve our service.
We appreciate your patience as we work to resolve this matter. A senior representative will contact you shortly to ensure your concerns are handled appropriately and to regain your trust.
We understand your concerns and appreciate your feedback. As per our records, our Accounts Manager has been in contact with you, and your query has been addressed and resolved.
We understand your concerns and appreciate your feedback. As per our records, our Accounts Manager has been in contact with you, and your query has been addressed and resolved.