NC
Niel C

1 reviews | Active since Apr 2019

04 Apr 2019, 14:45

People at Teljoy are so useless, they couldn't do something as simple as push a swing.

Abysmal. This would allow me to give zero stars in my rating. I ordered a washer/dryer and a fridge to rent for when we moved into our rental home. At first I was told that they didn't have stock and needed to order the washer/dryer. I was then told that they cant arrange delivery on 1st April, as that is a new month and different costs are involved (biggest BS I've heard) we then arrange for Sunday 31st - the day I'm supposed to move. Friday before, I can a call - we don't deliver on Sundays, it has to be Saturday. When I explained that I wont be living there on the Saturday, I'm told Monday. When I said we'd arranged for Sunday and they must stick to that arrangement, I get told they'll phone me back... and never did. Saturday, I get a call saying they want to deliver. Explain again that they cant, they "make a note on the system for Monday" Monday, get a call asking for a time. 30 minutes later, I get another call saying they don't have the fridge. I call them throughout the day, no one picks up... after 5 minutes of waiting it drops the call. The recorded message says press # to leave a message, when you do, it tells you "this mail box is full" and drops the call. Now I'm angry I WhatsApp! The guy who sent me the confirmation of my order, he calls me and says he'll call me back with good news. Nothing. I call him on his mobile, he says they don't have stock, but I can have a smaller fridge at a higher price. I cancelled the whole order.

0
Replies (1)
Teljoy
Teljoy's reply04 Apr 2019, 15:07
Official
Good day Niel,

We sincerely apologise for the inconvenience caused and the delay.

We have escalated this to the manager and she will be in contact with you.

Regards,
The Teljoy Team