Paying the complete monthly fee, for an incomplete fridge.

I ordered a fridge from Teljoy in January. I got the fridge in the beginning of Feb, which was really spectacular in terms of how quickly I received the product after ordering it. The day it arrived, I plugged it in as any other person would, and left it to cool down and start freezing the freezer section of the fridge. Shortly after plugging it in, I heard a crash of glass, upon investigating the sound, I found that a glass panel inside the freezer section, which keeps the tray in place, has burst. (Either due to the sudden cold or a possibly fracture it had before reaching me). I then phoned Teljoy to report the issue and they instructed me to report the issue on their whatsapp number. I proceeded to report the issue via whatsapp, and the feedback I got was atrocious. I had to constantly prompt them for feedback, I had to explain the issue three times, and after a month of prompting and explaining, I got a reply that literally just stated "Good Day We will send another drawer - MB". I have no ETA on the drawer, no other form of communication was attempted from Teljoy, and to make the issue worse, I never asked for another "drawer", I asked for the glass panel which supports the drawer. I've started paying the complete monthly fee, for an incomplete fridge.