Paying for service I never received – Teljoy’s failure to deliver on installation.

I am a repeat customer of Teljoy, but after my recent experience, I am questioning the value of this partnership. I recently took out a second contract for a 55" Skyworth TV and a Defy fridge/freezer. Despite requesting installation a week ago, I have been met with nothing but incompetence.

The issues are as follows:

Ignored Requests: I requested installation last Thursday. I followed up Friday and was promised a Monday appointment. No one showed up, and no one called.

Administrative Failure: When I followed up Tuesday, I was told "no request existed." After proving I had made the request, the agents fixated solely on the TV, ignoring the fridge installation entirely.

The Bracket Excuse: They refused to install the TV because I didn't buy a bracket on this order, despite me explaining multiple times that I have a brand-new, unopened Teljoy bracket from my previous order.

DIY Risks: Out of necessity, I had to install these myself. However, the fridge doors remain unaligned as a specialized tool is required. I hereby state that I will not take responsibility for any future faults or longevity issues resulting from me being forced to self-install due to Teljoy’s negligence.

I have been charged for a week of usage during which these appliances sat unusable. I expect a pro-rata adjustment to my account starting from today’s date. I am paying for a service—start providing it.