C
Carika
1 reviews | Active since Dec 2023
26 Feb 2025, 08:50
Paying for new appliances and getting secondhand ones.
Please can someone get back to me i ordered a new KIC Freezer and was sent a secondhand one which was clearly used and nobody is responding to my messages when you phone they tell you to send a whatsapp but nobody reads the whatsapp
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
26 Feb 2025, 09:01Hello Carika
This is not the experience we want for our customers, and we understand your frustration with the lack of response.
We have escalated your concern to the relevant team, and a representative will be in touch with you as soon as possible to resolve this matter. Please rest assured that we are prioritizing your request and will ensure the correct action is taken.
Thank you for your patience, and we appreciate the opportunity to make this right.
This is not the experience we want for our customers, and we understand your frustration with the lack of response.
We have escalated your concern to the relevant team, and a representative will be in touch with you as soon as possible to resolve this matter. Please rest assured that we are prioritizing your request and will ensure the correct action is taken.
Thank you for your patience, and we appreciate the opportunity to make this right.
Teljoy's reply26 Feb 2025, 09:01
Official
Hello Carika
This is not the experience we want for our customers, and we understand your frustration with the lack of response.
We have escalated your concern to the relevant team, and a representative will be in touch with you as soon as possible to resolve this matter. Please rest assured that we are prioritizing your request and will ensure the correct action is taken.
Thank you for your patience, and we appreciate the opportunity to make this right.
This is not the experience we want for our customers, and we understand your frustration with the lack of response.
We have escalated your concern to the relevant team, and a representative will be in touch with you as soon as possible to resolve this matter. Please rest assured that we are prioritizing your request and will ensure the correct action is taken.
Thank you for your patience, and we appreciate the opportunity to make this right.
C
Carika's updateReviewer Update
26 Feb 2025, 13:59Your team keeps on informing me that the unit i received is in fact new and the glue marks and scuffs can just be rubbed off.
C
Carika's update26 Feb 2025, 13:59
Reviewer Update
Your team keeps on informing me that the unit i received is in fact new and the glue marks and scuffs can just be rubbed off.
Teljoy's replyOfficial
26 Feb 2025, 14:24Hello Carika
If you experience any issues with the unit, please let us know, and we will be happy to assist further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
If you experience any issues with the unit, please let us know, and we will be happy to assist further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
Teljoy's reply26 Feb 2025, 14:24
Official
Hello Carika
If you experience any issues with the unit, please let us know, and we will be happy to assist further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.
If you experience any issues with the unit, please let us know, and we will be happy to assist further. Your feedback is important to us, and we appreciate the opportunity to resolve this matter.