DP
Daniel P
1 reviews | Active since Jul 2014
18 Nov 2022, 15:55
Pathetic technical service
I have a sound bar and sub on rent to own and the sub has died no longer turns on but the bar is working fine. I reported this to them and I was promised the unit would be collected and sent in for warranty or whatever they do but after a week and a half I have heard nothing only empty promises.
I am paying monthly for 3 years for a faulty unit and 0 service.
I am really no impressed and I am at the point where I would just return the whole unit cancel the contract and but one outright.
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
18 Nov 2022, 16:37Hello Daniel, we completely understand your frustration and we sincerely apologise. Our team will do an exchange for you and please be assured they will provide feedback on this on Monday.
Teljoy's reply18 Nov 2022, 16:37
Official
Hello Daniel, we completely understand your frustration and we sincerely apologise. Our team will do an exchange for you and please be assured they will provide feedback on this on Monday.
DP
Daniel P's updateReviewer Update
21 Nov 2022, 16:46Hi Teljoy, Thanks for lying and giving me false hope, Monday has basically come and gone and I have heard nothing? I will now go to social media so more people can see what great service you give. This is honestly pathetic. First you outright ignore me, then you come on here and try act like you will sort it out but in reality nothing has happened. I find it funny you can respond to a hello peter post but not your clients even after making a commitment.
DP
Daniel P's update21 Nov 2022, 16:46
Reviewer Update
Hi Teljoy, Thanks for lying and giving me false hope, Monday has basically come and gone and I have heard nothing? I will now go to social media so more people can see what great service you give. This is honestly pathetic. First you outright ignore me, then you come on here and try act like you will sort it out but in reality nothing has happened. I find it funny you can respond to a hello peter post but not your clients even after making a commitment.
Teljoy's replyOfficial
22 Nov 2022, 09:25Hello Daniel, we have asked our team to contact you again, we understand your frustration with us. We assure you we take this seriously and you will be contacted soon
Teljoy's reply22 Nov 2022, 09:25
Official
Hello Daniel, we have asked our team to contact you again, we understand your frustration with us. We assure you we take this seriously and you will be contacted soon
DP
Daniel P's updateReviewer Update
01 Dec 2022, 16:33Ok So yesterday Ndumiso mailed me promising I would get my replacement today after back and forht with my address etc, I was at fault as my proof of address was incorrect but I was told by Ndumiso this was resolved and I would get my replacement today, its 4:30pm and I have heard nothing, I mail customer care and no one calls unless I come here and comment. I try call the call centre and I am on hold for 60mins and then the call cuts?
Is there no one who can actually sort this out? I am paying for a faulty device and I keep getting promises and no solutions.
See email below.
Good day Mr Potgieter
Is there no one who can actually sort this out? I am paying for a faulty device and I keep getting promises and no solutions.
See email below.
Good day Mr Potgieter
The address is updated on the system the unit will be delivered tomorrow
Thank you
Kind regards
| | Ndumiso Thabethe
Service Co-ordinator *** +***0 | |
Service Co-ordinator *** +***0 | |
DP
Daniel P's update01 Dec 2022, 16:33
Reviewer Update
Ok So yesterday Ndumiso mailed me promising I would get my replacement today after back and forht with my address etc, I was at fault as my proof of address was incorrect but I was told by Ndumiso this was resolved and I would get my replacement today, its 4:30pm and I have heard nothing, I mail customer care and no one calls unless I come here and comment. I try call the call centre and I am on hold for 60mins and then the call cuts?
Is there no one who can actually sort this out? I am paying for a faulty device and I keep getting promises and no solutions.
See email below.
Good day Mr Potgieter
Is there no one who can actually sort this out? I am paying for a faulty device and I keep getting promises and no solutions.
See email below.
Good day Mr Potgieter
The address is updated on the system the unit will be delivered tomorrow
Thank you
Kind regards
| | Ndumiso Thabethe
Service Co-ordinator *** +***0 | |
Service Co-ordinator *** +***0 | |
DP
Daniel P's updateReviewer Update
01 Dec 2022, 16:41I just checked on my Teljoy profile and the address has not been updated and is incorrect despite being told that was resolved after I sent a second proof of residence with the correct address.
DP
Daniel P's update01 Dec 2022, 16:41
Reviewer Update
I just checked on my Teljoy profile and the address has not been updated and is incorrect despite being told that was resolved after I sent a second proof of residence with the correct address.
Teljoy's replyOfficial
02 Dec 2022, 08:07Hello Daniel, we will look into why the address has not been updated on your side but please be assured it has been on our system. We will follow up with our warehouse with regard to the delivery
Teljoy's reply02 Dec 2022, 08:07
Official
Hello Daniel, we will look into why the address has not been updated on your side but please be assured it has been on our system. We will follow up with our warehouse with regard to the delivery
DP
Daniel P's updateReviewer Update
06 Dec 2022, 12:04It is Wednesday now this was the latest day I was promised my return replacement. is it actually going to happen today?
DP
Daniel P's update06 Dec 2022, 12:04
Reviewer Update
It is Wednesday now this was the latest day I was promised my return replacement. is it actually going to happen today?