SVDM
Stephney Van Der Merwe

1 reviews | Active since Feb 2020

17 Aug 2022, 12:41

Pathetic Services

I would just like to state how disappointed I am in Teljoy's service. I have been trying to receive an answer for two (2) days on why I do not qualify for rent to own products.

I was told to go onto www.mycreditcheck.co.za to see what is blocking me and as I thought, there is absolutely nothing. My credit is good as I always make payments on time, I often make extra payments towards accounts in order to settle early. I do not have excessive accounts open that make payments difficult. I phoned this morning at 10:20 again and was told that it will be looked into and I would be contacted in about an hour. But nobody has even made any effort to contact me in this regard.I sent an email to try and get a response and received an email back stating that my email could NOT be delivered because their inbox is full. Totaly pathetic. I will rather stick to Homechoice and Makro as I have always received good service from them.

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Replies (1)
Teljoy
Teljoy's reply17 Aug 2022, 13:13
Official
Hello Stephney , we sincerely apologise for your experience and we understand your frustration. we are investigating the matter with the sales team leader, feedback will be provided to you as soon as possible.