1 reviews | Active since Jul 2019
Pathetic service delivery and do not trust their promises
I contacted Teljoy to apply for a few appliances... Initially, I recieved a million calls from the Agents on a daily basis to get signed up. At first the service delivery and turn around time was impeccable until you sign on the dotted line. The first month prorata payments were advised however the debit was not processed off my account. Month 2 , they double debit my account without a word - zero communication, I had to contact their offices to find out what was happening. I advised the Agent I signed up with from inception that I was looking at relocating in the following months for work related purposes and was only able to sign a 6 x month contract on a month to month rental. I have sent numerous email correspondence stating the above on record. In December 2019, I contacted their offices to advise that I am relocating to a different City and I would have appreciated the Warehouse collection of the appliances on provision that I would still make my monthly debit order payments till the end of term March 2020 as per agreement. I was advised that if that was the case I would be liable for an early collection fee of R2000.00??? What sense does that make? R2000.00 + Monthly debit orders for an additional 3 x months of R600.00 monthly! I was not prepared financially for such and decided against such. I relocated in January 2020, February 2020 was when I emailed the offices and Customer Care to advise of my cancellation notice 30x days prior. I recieved calls and correspondence to inform me that they have recieved my request and all was in good and true order. I further made arrangements with my landlord of the premises I rented at the time that Teljoy will be collecting the appliances effectively on the 31st March 2020. However, due to the Lock Down in SA Leigh the Warehouse Manager contacted me a few days before Lock Down to try to collect the appliances. I gave her the relevant information of the landlord and requested for her to call them to collect. She did exactly that, unfortunately the day of collection the Onwer of the unit refused any of their phone calls for collection. Sadly I am not in Durban and i have my hands tied in this situation. I have been informed today the 01st April 2020 by Leigh that the Account will not be closed on their side until the appliances have been collected. I was also informed that I will have to continue to pay for appliances that I am not using!!! This is a dishonest company with a million empty promises and no one can seem to provide you with feedback. The buck is being pushed...So should the Lock Down in SA be extended for a further 3 months how I am to afford to pay for appliances I am not making use off? I need answers , I am being pushed around with no guarantees of having my query or matter resolved. Extremely poor service delivery!!!
As discussed with Audrey from our Customer Care Department, the units will be collected after lockdown and you will not be charged for this delay.
Regards,
Teljoy
As discussed with Audrey from our Customer Care Department, the units will be collected after lockdown and you will not be charged for this delay.
Regards,
Teljoy
