Pathetic Service by ABSA/TELJOY

I have reported my microwave oven and fridge/freezer on 20/08/19. Ref nr's AJ***/871 and AJ***/IL9. The technician visited me on 23/08/19 and said that items will have to be repaired. They will contact me. I even received an sms on 26/08/19 that a technician will contact me within 24 hours. I phoned as from 02/09/19 4 times with no indication that it will be repaired. I even send 3 e-mails to an e-mail address that was provided by a consultant (***) with no feedback. When I worked through Maxicare the service was 200% better and more efficient.