Pathetic service

Such terrible service! Iv ordered a chest freezer online, they were very quick to send me a contract and setup debit orders and things. All was successful, and I have even spoken to their customer care chat to find out when delivery will take place and he assured me it will be within 10 business days. It’s now 11, I have sent emails, and made countless calls but no one could give me answers on exact delivery. Today iv called 5 times before 10am and finally got someone to call me back but, she had no answers. All she could say way I’m sorry, and that who ever was in charge of stock failed to inform her that they are out of stock, the price has gone up and that my contract has actually been cancelled. This was in no way communicated to me at all, surely your customers should be the first to know about their contracts/ orders that have been cancelled due to no stock on hand???