TN
Tanya N

1 reviews | Active since Feb 2025

03 Feb 2025, 09:42

Pathetic ! Poor service ! Charging monies they are not entitled to.

They do not charge me what they should. Forcing me to put a debit order on my account , yet i pay them every month. I saw the amount i had to pay (all of a sudden) was R50 more than what i should pay. When i called them....they said that i need to out a debit order on my account. If i dont....then i will be charged R50. They are forcing someone that always pay their account to switch to a debit order. Eventually i did sign a debit form with the amount they can deduct as i do not want a bas score on my credit name. When my bank sent me the debit confirmation....the amount was way more and not what i signed for. I am really mad because these people cannot be trusted. I cannot wait for my contract to end. I will never use them again and will never advise someone to do so. Their customer sevice are soooo bad. Charging monies that they shouldnt. Pathetic !

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Replies (1)
Teljoy
Teljoy's reply03 Feb 2025, 09:55
Official
Hello Tanya, 

We're truly sorry to hear about your experience, and we understand how frustrating this must be for you. Please know that we take your concerns seriously, and this is not the level of service we strive to provide. We have escalated this matter to the relevant team, who will be in contact to assist and resolve this as soon as possible. 

Your satisfaction is important to us, and we appreciate your patience while we work on finding a solution. Thank you for bringing this to our attention.