Pathetic level of service

On the 11th of May 2020 i have reported my Defy washing machine faulty. Ticket no TJ***. On the 13th of May i followed up with Anteana Petersen on the request who then forward the email to Goodness Nemuthanzhela (who is now longer employed) to provide me feedback who have not even bother to contact me as per the promised email. On the 20th of May a technician from Defy arrived at my house (very rude) looked at the machine and said he does not have the part in his van but will be back on the Friday 22nd of May. On the 24th of May i followed up with Atheana Peterse again because the technician did not return as promised. I had no response from Atheana Peterson. The 26th of May i had to follow up again, no feedback. On the 27th of May i have send another email to follow up, which Atheana Petersen responded with no apology why she only answer my email to late just by saying the technician was booked for the 29th of May. Surpisingly the Defy technician arrived at my house on the 27th of May with the part he ordered, which turned out not to be the problem. I have given Atheana Petersen the options to either replace my machine or they need to fetch it and cancel my contract as i cannot continue with the level of service i received. On the 27th of May she said she will escalate the matter and give me feedback on the 28th of May. On the 28th of May i followed up again and no response. On the 1st of June i send another email to follow up and asked that the long over due issue needs to be resolved soon. She promised feedback on the 1st of June as she said she was on the line with Defy at the time of the email. On the 3rd of June i asked her if she is still on the line with Defy because its been 2 days without feedback as promised. Only on the 4th of June i received a mail from Atheana Petersen where she said she had to escelate the matter and will give me feedback on the 5th of June. As no feedback received on the 5th of June, i requested Atheana Petersen to direct me to someone in management because i cannot deal with this level of pathetic service any longer. I received an email from Atheana Petersen on the 5th of May notifying me that the technician was booked for the same day with the spares and that she will also escalate the matter. Till today i have not heard anything on the progress of the repair. A technician was here on the 10th of June with no spares or able to fix the machine. No follow up what so ever to find out if my machine is fixed or not. This service is so pathetic and shocking. As a valued customer of Teljoy for many many years, i am so dissapointed in the level of service i have received this far. Quick to take my monthly premium but do not care if the unit is in working order or not. I need to know what Teljoy is going to do to rectify this matter urgently. Its either a new machine or this machine must be collected and cancel my contract.