Pathetic Feedback

I have a acount with teljoy for more than a year now and never been with out problems. Theire is payments missing on my statment that i struggeld to get for a year now you get billed for faulty equipment that gets collected and you wait 5 weeks to get it back even this is still ok but then you make half payments to trie and get your account sorted still no help from teljoy your emails does not get awnserd etc so on monday the companie i work for told us theire is problems with salarys and it will only be paid on the 7 i send thru a letter to teljoy from Hr to make a note on my account that payment wil be made on the 7 and to my knolage my acount with the missing payments must be up to date received a letter from the legal deparment today saying legal fees etc will be added to my acount why must we as customers alwas take responsebilety for dishonest companies and even if you made a arangment for something out of your controll get penilazed for it. Im also going to cart blance to investigate this as i was billed for old equipment for two months as well after a upgrade. I never dealth with a dishones companie as teljou and will not recoment them.