Pathetic Cutomer Care

i was unfortunate enough to be burgled at the beginning of November. upon receiving a SAPS case number i promptly emailed customer care to inform Teljoy about this. It was sent to the claims department as well as i was asked for the police station and number. this was supp**** as requested. it has been a month and still no one from Teljoy comes back to me. i have waited on hold all day today. no one from Teljoy gets back to me. the phone never gets answered. worst service i have ever experienced. either save up the cash or choose a different rental company!!