Pathetic customer service from Teljoy

I have been reading the reviews of the level of service rendered by Teljoy and can concur that the words service and Teljoy do not belong in the same sentence. It simply does not exist. I have been a loyal customer of Teljoy for more than 30 years and unfortunately I have witnessed the deterioration of this once dedicated and vibrant company over the years. I had taken an extended warranty with Teljoy for the appliances I had bought from them. The intention was to have peace of mind in the event of a problem. I was so naive and gullible. When my LG television stopped working I lodged a claim on the 4 January 2022. An agent was sent to collect the TV and indicated that the TV would have to be taken to the workshop for repairs. There was absolutely no feedback from the technical dept as to what was going on. I had to call them the inform them that I was allowed a loan unit until my TV was repaired. They did not even have the courtesy to inform of this in the first place. A loan unit was eventually delivered which was much smaller than the original one. Still no feedback as to the progress on the repairs to my TV. I had to resort to phoning the agent myself who informed me that the TV could not be repaired. Once again I had to phone Teljoy as to the way forward. The technical dept had escalated the matter to the manager and was awaiting a response. The same manager who I cannot get hold of because he is always in meetings according to the technical dept. I then received an email that a suitable replacement would have to be found. Again nothing from Teljoy until I had to call. I was informed that a suitable replacement had been found and would be delivered. Again nothing. I had to call again this morning to inquire as to when the TV would be delivered and was informed that the matter had to be once again escalated to the manager of the technical dept. When I requested to speak to the manager I was informed that he was in a meeting...again. I am absolutely disgusted and frustrated with the lack of service and concern displayed by the employees of Teljoy. They appear to have a lackadaisical attitude and lack the necessary competence and expertise to deal with issues. Management should shoulder a large proportion of the blame for this sad stat of affairs as they are never available. So obviously they would be totally oblivious to the rapid decline of Teljoy. In this economic climate it is shocking that a once proud and highly successful company would allow itself to be reduced to a shadow of itself. No person in his or her right mind would recommend Teljoy to anyone.