MC
M. C.
1 reviews | Active since Nov 2021
19 Jan 2026, 09:19
PATHETIC CUSTOMER SERVICE
the worst customer experience.I have called and called and spoken to so many agents but no one can do their job.I have not been able to log workouts as it glitches.So I will be billed for Jan.At this rate the watch will only be back middle of Feb.NO feedback.No urgency. Feb will also be billed if I don't get the device back by the 2nd. Pathetic
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Teljoy's replyOfficial
19 Jan 2026, 10:00Hello MILANO
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy strives to provide, and we understand how disappointing it is to feel unheard after making repeated attempts to get assistance.
We acknowledge your concern regarding the device, the system glitches, and the impact this has on your billing. A delay of this nature, combined with a lack of feedback, is unacceptable. You should not be left uncertain about timelines or charged without clarity while your device is unavailable.
We would like the opportunity to urgently investigate this matter, obtain an update on the status of your watch, and ensure that your account is reviewed accordingly.
We have escalated this as a priority and provide you with clear feedback.
We apologize again for the inconvenience caused and appreciate your patience while we work to resolve this.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy strives to provide, and we understand how disappointing it is to feel unheard after making repeated attempts to get assistance.
We acknowledge your concern regarding the device, the system glitches, and the impact this has on your billing. A delay of this nature, combined with a lack of feedback, is unacceptable. You should not be left uncertain about timelines or charged without clarity while your device is unavailable.
We would like the opportunity to urgently investigate this matter, obtain an update on the status of your watch, and ensure that your account is reviewed accordingly.
We have escalated this as a priority and provide you with clear feedback.
We apologize again for the inconvenience caused and appreciate your patience while we work to resolve this.
Teljoy's reply19 Jan 2026, 10:00
Official
Hello MILANO
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy strives to provide, and we understand how disappointing it is to feel unheard after making repeated attempts to get assistance.
We acknowledge your concern regarding the device, the system glitches, and the impact this has on your billing. A delay of this nature, combined with a lack of feedback, is unacceptable. You should not be left uncertain about timelines or charged without clarity while your device is unavailable.
We would like the opportunity to urgently investigate this matter, obtain an update on the status of your watch, and ensure that your account is reviewed accordingly.
We have escalated this as a priority and provide you with clear feedback.
We apologize again for the inconvenience caused and appreciate your patience while we work to resolve this.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy strives to provide, and we understand how disappointing it is to feel unheard after making repeated attempts to get assistance.
We acknowledge your concern regarding the device, the system glitches, and the impact this has on your billing. A delay of this nature, combined with a lack of feedback, is unacceptable. You should not be left uncertain about timelines or charged without clarity while your device is unavailable.
We would like the opportunity to urgently investigate this matter, obtain an update on the status of your watch, and ensure that your account is reviewed accordingly.
We have escalated this as a priority and provide you with clear feedback.
We apologize again for the inconvenience caused and appreciate your patience while we work to resolve this.