RG
Roy G

1 reviews | Active since Feb 2015

14 Feb 2015, 08:15

**** pathetic customer care****

We are not happy at all- our fridge broke on monday night - contacted Teljoy on tuesday - stated that they will get a technician to contact us to make an appointment to repair our fridge. Wednesday a technician phones and tells me that he is at my house within a half an hour - stated to him that I wont be home till 2 as I am at work- he got very rude and stated its not his problem and will not wait around till and stated that I shpuld get someone else - I contacted teljoy to arrange this and till today I have not heard anything from a technician - and I am fed up calling teljoy just to hear they will get onto the matter - I have lost food - who is going te replace that - Not happy at all with the service -

0
Replies (1)
Teljoy
Teljoy's reply14 Feb 2015, 15:46
Official
Hello royco102,

Thank you for the details I am sorry that your call has not been attended to. I will escalate this to our Service manager who will investigate and get back to you asap
Many thanks
Wendy Erwee