hD
henk D
1 reviews | Active since Jan 2013
10 Feb 2025, 22:04
Pathetic Cancelation - *****ing Money
I have now phoned and spoken to multiple people about this cancelation who all promised to get back to me about the cancelation of the debit order and refunding the debit orders deducted after the cancelation periop lapsed.
If another debit order goes off my account or my money does not get refunded I will report this to the consumer commission and initiate legal action with costs against teljoy.
This is absolutely ridiculous that this has been months going and no one gets back to me who I speak to and debit orders are still being taken.
You have received your equipment, cancelation was last year already. CANCEL THE DEBIT ORDER AND REFUND THE MONEY OWED TO ME!!!!!
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Replies (1)
Teljoy's replyOfficial
11 Feb 2025, 08:51Hello Henk,
I’m very sorry to hear about the frustration this situation has caused you. I understand that this has been an ongoing issue for quite some time, and I sincerely apologize for the lack of resolution.
Please know that we take your concerns seriously, and I will personally escalate your case to ensure it is resolved immediately. I understand that the cancellation period has already passed and that you have returned the equipment as requested. I will ensure that your debit order is canceled.
Again, we apologize for this oversight, and we value your patience while we work to resolve this. If there are any further issues, please don’t hesitate to reach out directly.
I’m very sorry to hear about the frustration this situation has caused you. I understand that this has been an ongoing issue for quite some time, and I sincerely apologize for the lack of resolution.
Please know that we take your concerns seriously, and I will personally escalate your case to ensure it is resolved immediately. I understand that the cancellation period has already passed and that you have returned the equipment as requested. I will ensure that your debit order is canceled.
Again, we apologize for this oversight, and we value your patience while we work to resolve this. If there are any further issues, please don’t hesitate to reach out directly.
Teljoy's reply11 Feb 2025, 08:51
Official
Hello Henk,
I’m very sorry to hear about the frustration this situation has caused you. I understand that this has been an ongoing issue for quite some time, and I sincerely apologize for the lack of resolution.
Please know that we take your concerns seriously, and I will personally escalate your case to ensure it is resolved immediately. I understand that the cancellation period has already passed and that you have returned the equipment as requested. I will ensure that your debit order is canceled.
Again, we apologize for this oversight, and we value your patience while we work to resolve this. If there are any further issues, please don’t hesitate to reach out directly.
I’m very sorry to hear about the frustration this situation has caused you. I understand that this has been an ongoing issue for quite some time, and I sincerely apologize for the lack of resolution.
Please know that we take your concerns seriously, and I will personally escalate your case to ensure it is resolved immediately. I understand that the cancellation period has already passed and that you have returned the equipment as requested. I will ensure that your debit order is canceled.
Again, we apologize for this oversight, and we value your patience while we work to resolve this. If there are any further issues, please don’t hesitate to reach out directly.