Pathetic

I am astounded at the lack of customer service from Teljoy.

I requested collection for the 25th of Feb.. due to circumstances I then opted to move the date closer to the 11th as I had arrangements to be home that day .

The day before the collection date I sent a follow up email as I had heard nothing from Teljoy regarding my request.

I then got a response to say that the dates I chose are not available but the 18th of Feb is available ..

I agreed immediately because at this point I just want this thing collected.

18th no one pitches.

I then get an sms saying collection will take place on the date I have chosen .

25th goes by and nothing . Not so much as a phone call or email from Teljoy .

I then once again do a follow up and get a response from Navarre Snell to say the collection will be scheduled for today the 2nd of March ..

No one pitched.

I would not recommend Teljoy to any customer who appreciates being treated respectfully or expects any kind of communication from them but I guarantee they will debit your account on time.

Disgusted honestly this is a new level of pathetic customer service .

I have never had to do so many follow ups for something so simple .

So please think twice before getting into a contract with this company because it’s not as as simple as they make it seem .

It’s not anytime collection.

Teljoy what a let down man.