nR
neil R
1 reviews | Active since Dec 2015
24 Aug 2026, 09:29
Overcharhing
Rented a few items from Teljoy on a rent to own. Took ownership of the last appliance and yet they are still charging me. Sent an email over a month or so ago and today received/noticed another invoice again with a charge. Absolutely ridiculous.
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Replies (3)
Teljoy's replyOfficial
24 Aug 2026, 09:34Hi, we sincerely apologies for the frustration and inconvenience this has caused you. We understand how upsetting it is to see further charges after you have already completed the Rent-to-Own term and taken ownership of the appliance.
We’re sorry that your previous email was not resolved and that you have now received another invoice. This is certainly not the experience we want for our customers. This has been sent to our Customer care team supervisor will contact you and assist you . Thank you for bringing this to our attention, and we apologies again for the inconvenience.
We’re sorry that your previous email was not resolved and that you have now received another invoice. This is certainly not the experience we want for our customers. This has been sent to our Customer care team supervisor will contact you and assist you . Thank you for bringing this to our attention, and we apologies again for the inconvenience.
Best regards,
Teljoy's reply24 Aug 2026, 09:34
Official
Hi, we sincerely apologies for the frustration and inconvenience this has caused you. We understand how upsetting it is to see further charges after you have already completed the Rent-to-Own term and taken ownership of the appliance.
We’re sorry that your previous email was not resolved and that you have now received another invoice. This is certainly not the experience we want for our customers. This has been sent to our Customer care team supervisor will contact you and assist you . Thank you for bringing this to our attention, and we apologies again for the inconvenience.
We’re sorry that your previous email was not resolved and that you have now received another invoice. This is certainly not the experience we want for our customers. This has been sent to our Customer care team supervisor will contact you and assist you . Thank you for bringing this to our attention, and we apologies again for the inconvenience.
Best regards,
nR
neil R's updateReviewer Update
24 Aug 2026, 10:19Lizanne from Teljoy sorted my account out. Thank you
nR
neil R's update24 Aug 2026, 10:19
Reviewer Update
Lizanne from Teljoy sorted my account out. Thank you
Teljoy's replyOfficial
24 Aug 2026, 10:22 Thank you for your feedback! 😊It was Henrietta that assisted you
Best regards,
Teljoy's reply24 Aug 2026, 10:22
Official
Thank you for your feedback! 😊It was Henrietta that assisted you
Best regards,