HB
Heidi B
1 reviews | Active since Mar 2024
05 Nov 2024, 10:02
Overcharging and no assistance, bad service
After taking ownership, and send them emails, they keep on billing me. When you call them, they have a lot of stories. They also add loyalty charges, which i did not want. Their service and assistance is very poor, and gives you a very bad itc record, due to their negligence. Will never do business with them again or advice my friends and family, to do so.
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
05 Nov 2024, 13:07Hello Heidi
We appreciate your feedback and would like to clarify a few points regarding our billing and loyalty charges. When you signed your contract, the Teljoy Rewards program was included as part of the agreement. This service provides additional benefits and is automatically activated as per the terms. If you have any questions about the charges or your account, we encourage you to reach out, and we’ll be happy to go over the details with you to ensure everything is clear. Thank you for your understanding.
We appreciate your feedback and would like to clarify a few points regarding our billing and loyalty charges. When you signed your contract, the Teljoy Rewards program was included as part of the agreement. This service provides additional benefits and is automatically activated as per the terms. If you have any questions about the charges or your account, we encourage you to reach out, and we’ll be happy to go over the details with you to ensure everything is clear. Thank you for your understanding.
Teljoy's reply05 Nov 2024, 13:07
Official
Hello Heidi
We appreciate your feedback and would like to clarify a few points regarding our billing and loyalty charges. When you signed your contract, the Teljoy Rewards program was included as part of the agreement. This service provides additional benefits and is automatically activated as per the terms. If you have any questions about the charges or your account, we encourage you to reach out, and we’ll be happy to go over the details with you to ensure everything is clear. Thank you for your understanding.
We appreciate your feedback and would like to clarify a few points regarding our billing and loyalty charges. When you signed your contract, the Teljoy Rewards program was included as part of the agreement. This service provides additional benefits and is automatically activated as per the terms. If you have any questions about the charges or your account, we encourage you to reach out, and we’ll be happy to go over the details with you to ensure everything is clear. Thank you for your understanding.