MD
Mandisi D
1 reviews | Active since May 2014
08 Jun 2022, 13:23
Overcharged Me for a ******* Product and an Even more ******* Service
I wish I could give this ******* company 0/5. **** service delivery. Overcharging me on the contractual agreement and giving a runaround on when I reported that the device they gave me was not fit for purpose.
Upon cancellation they take their sweet time and then respond to tell me for the umpteenth time about their cancellation fee. Completely ignoring the fact that I raised the issue that I have been overcharged and am due a credit note. ******* company.
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
08 Jun 2022, 13:52Hello Mandisi, we are sorry that you were not satisfied with our service. We put great importance on the quality of our service and the satisfaction of our customers. We appreciate your feedback and we will investigate so we can review and change this experience for you.
Teljoy's reply08 Jun 2022, 13:52
Official
Hello Mandisi, we are sorry that you were not satisfied with our service. We put great importance on the quality of our service and the satisfaction of our customers. We appreciate your feedback and we will investigate so we can review and change this experience for you.
MD
Mandisi D's updateReviewer Update
29 Jun 2022, 17:27Good day Teljoy team. Since this review was written I received a quick call from your retentions department where an agent tried to get me stay on or upgrade and yet didn't listen to the fact that I wanted a refund for the overcharging and I wanted the cancellation to be processed.
The call ended and I received no further correspondence. As I write this I anticipate being overcharged once again tomorrow because I have such an unshakeable faith in the incompetence of your organization.
Since you only respond to Hellopeter complaints I hope that next time we can get it right. Cancel your bad service and refund me for the overcharging you have done. I'm holding thumbs that you lot might get it right this time.
If I could give you a negative rating I would.
The call ended and I received no further correspondence. As I write this I anticipate being overcharged once again tomorrow because I have such an unshakeable faith in the incompetence of your organization.
Since you only respond to Hellopeter complaints I hope that next time we can get it right. Cancel your bad service and refund me for the overcharging you have done. I'm holding thumbs that you lot might get it right this time.
If I could give you a negative rating I would.
MD
Mandisi D's update29 Jun 2022, 17:27
Reviewer Update
Good day Teljoy team. Since this review was written I received a quick call from your retentions department where an agent tried to get me stay on or upgrade and yet didn't listen to the fact that I wanted a refund for the overcharging and I wanted the cancellation to be processed.
The call ended and I received no further correspondence. As I write this I anticipate being overcharged once again tomorrow because I have such an unshakeable faith in the incompetence of your organization.
Since you only respond to Hellopeter complaints I hope that next time we can get it right. Cancel your bad service and refund me for the overcharging you have done. I'm holding thumbs that you lot might get it right this time.
If I could give you a negative rating I would.
The call ended and I received no further correspondence. As I write this I anticipate being overcharged once again tomorrow because I have such an unshakeable faith in the incompetence of your organization.
Since you only respond to Hellopeter complaints I hope that next time we can get it right. Cancel your bad service and refund me for the overcharging you have done. I'm holding thumbs that you lot might get it right this time.
If I could give you a negative rating I would.
Teljoy's replyOfficial
30 Jun 2022, 10:01 Hello Mandisi, we apologise and understand your frustration, will be in touch over email to resolve your query as soon as possible.
Teljoy's reply30 Jun 2022, 10:01
Official
Hello Mandisi, we apologise and understand your frustration, will be in touch over email to resolve your query as soon as possible.