1 reviews | Active since Feb 2026
Over a Month Without a Working Fridge – No Feedback, No Resolution
I am beyond frustrated with the service received from Teljoy.
Our fridge stopped working and a call was logged on 24 March. Since then, multiple technicians have attended:
* The unit was regassed, worked for one day, and then failed again * We were told the pipe, filter, and gas needed replacement on the 7th of April 2026 * The fridge remained warm, with an error on the display on the 15th of April 2026 * We were then advised that the compressor is the issue 17th of April 2026
Despite all of this, the fridge is still not working over a month later.
The biggest issue, however, is the complete lack of communication and accountability:
* I was promised feedback on Friday, 24 April – no call was received * I had to follow up myself via their online service just to get any response * I was then told that parts have been ordered and that it will “probably” be fixed next week – with no confirmed dates * I have repeatedly requested timelines, but no one is able to provide them
To make matters worse, I was informed that attempts were made to contact both myself and my husband, which is simply not true. We had no missed calls and actively monitor for updates.
We have been paying for this appliance for 5 years without fail, yet when something goes wrong, there is no urgency to resolve it. We have now been without a working fridge for over a month, cannot plan groceries, and are left completely in the dark.
The latest response from Teljoy states that the call has been “escalated” and that MasterCare will contact us to arrange installation of parts. This is the same generic feedback we have been receiving, with no timelines or accountability.
Generic feedback is the same as no feedback.
At this point, I am still waiting for:
* A confirmed date for when parts will be received * A confirmed repair date * A clear resolution timeline
This situation is completely unacceptable, and the lack of communication makes it even worse. I would strongly caution others when considering Teljoy based on this experience.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how difficult it is to be without a working fridge for such an extended period, especially after being a loyal customer for so many years. This is certainly not the level of service we aim to provide.
Please be assured that your query has been escalated as a priority, and we are actively engaging with our service partner to obtain:
- A confirmed date for the arrival of parts
- A scheduled repair date
- A clear resolution timeline
We truly appreciate your patience and the opportunity to make this right.
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced.
We understand how difficult it is to be without a working fridge for such an extended period, especially after being a loyal customer for so many years. This is certainly not the level of service we aim to provide.
Please be assured that your query has been escalated as a priority, and we are actively engaging with our service partner to obtain:
- A confirmed date for the arrival of parts
- A scheduled repair date
- A clear resolution timeline
We truly appreciate your patience and the opportunity to make this right.
It is quite concerning to read that this is “not the level of service Teljoy aims to provide,” as this is unfortunately not the first time we have experienced this exact level of service.
We currently have an air conditioner that is still not fully repaired, as we eventually gave up trying to follow up and resolve the matter with Teljoy due to the same ongoing issues.
For context:
- A call for the aircon was logged on 13 January 2026
- It was only partially repaired on 17 February 2026
- We later discovered (only after following up on the fridge issue) that generic compatible parts were used, which was never communicated to us at the time
Just like with the fridge, the aircon issue required multiple follow-ups and only received attention after submitting a negative review.
This clearly reflects a pattern of poor communication, delayed service, and lack of transparency.
While your response acknowledges the issue and states that it has been escalated, we are still waiting for actual feedback with confirmed dates and a resolution timeline for the fridge.
At this point, apologies and assurances are no longer sufficient. We require action, accountability, and clear timelines.
We hope this matter will finally be resolved without further delays.
It is quite concerning to read that this is “not the level of service Teljoy aims to provide,” as this is unfortunately not the first time we have experienced this exact level of service.
We currently have an air conditioner that is still not fully repaired, as we eventually gave up trying to follow up and resolve the matter with Teljoy due to the same ongoing issues.
For context:
- A call for the aircon was logged on 13 January 2026
- It was only partially repaired on 17 February 2026
- We later discovered (only after following up on the fridge issue) that generic compatible parts were used, which was never communicated to us at the time
Just like with the fridge, the aircon issue required multiple follow-ups and only received attention after submitting a negative review.
This clearly reflects a pattern of poor communication, delayed service, and lack of transparency.
While your response acknowledges the issue and states that it has been escalated, we are still waiting for actual feedback with confirmed dates and a resolution timeline for the fridge.
At this point, apologies and assurances are no longer sufficient. We require action, accountability, and clear timelines.
We hope this matter will finally be resolved without further delays.