Ongoing Issues with Cancelling Contracts and Lack of Communication from Teljoy

I am extremely frustrated and horrified by the poor service I have experienced with Teljoy, particularly regarding the cancellation of my contracts. The lack of communication is absolutely unacceptable.

Here’s a timeline of events:

Initial Attempts to Cancel: I first tried to cancel my contracts through the Teljoy website, only to find it an exercise in futility. After not receiving any feedback, I resorted to emailing them directly.

Response from Charity: A week later, I received an email from someone named Charity, who provided a list of requirements that I would need to meet in order to proceed with the cancellation. I followed these instructions to the letter.

Submission of Required Documents: On January 20th, I emailed Teljoy’s Care Crew Desk, CC’ing Charity, with all necessary documents, including proof of payment for early cancellation fees for both products. In my letter, I clearly stated that while I initially requested to cancel the contracts on January 8th, I am willing to work with the date of January 20th in order to meet their criteria.

Acknowledgement of Email: I received a confirmation that my email had been received, with a note stating that they are busy and will reply soon. However, as of now—more than a week later—there has been absolutely no further communication. I have received no confirmation that my contracts have been cancelled, nor any information regarding the collection of the items.

Main Concerns:

Lack of Communication: It is extremely concerning that Teljoy has taken over a week to respond to a simple email. In today’s age, this is not acceptable. I understand that companies may be busy, but a response should be timely, especially when it involves cancellations and returns.

Transparency: At no point have I been clearly informed of the status of my contracts. I am left in the dark about whether the cancellation is official or whether there are additional steps I need to take. The entire process has been frustratingly opaque.

I would appreciate it if someone from Teljoy could please confirm the following:

Are these two contracts officially cancelled? When will the items be collected, as agreed upon?

The complete lack of transparency and unacceptable delays are causing a lot of unnecessary stress. I would like Teljoy to honour its agreement and uphold its commitment to customer service.