1 reviews | Active since Nov 2015
Ongoing Billing Issue Despite Contract Fulfillment
I am writing to express my deep frustration and disappointment with the poor customer service I’ve received regarding my contract.
My contract began on 1 July 2022 for a duration of 36 months. I have consistently paid all my dues on time. At the end of July this year, I informed your team—well in advance—that I would like to keep the item, as per the rent-to-own agreement. I even received a confirmation letter acknowledging this.
Despite this, I was still billed for two additional installments. I followed up with another email to dispute this, yet I have received no clarity. Instead, I am now being told I owe over R800.00—an amount that is completely unexplained and unjustified.
This is unacceptable. I feel completely disregarded as a paying customer who fulfilled their end of the agreement. I demand a clear explanation for the outstanding balance and immediate correction of your records.
Kindly treat this matter with the urgency it deserves.
Thank you for reaching out and bringing this to our attention. We truly understand your frustration.
Kindly note that the 36th and final payment, which is required for the transfer of ownership, was not received. As a result, ownership of the item has not yet been transferred, and billing continued in line with the rental agreement.
That said, we understand this situation has caused confusion, and we want to assist you as quickly as possible. Our Collections Manager will be in contact with you shortly to help resolve the matter and ensure everything is clarified and corrected where needed.
Thank you for your patience and for being a valued customer.
Thank you for reaching out and bringing this to our attention. We truly understand your frustration.
Kindly note that the 36th and final payment, which is required for the transfer of ownership, was not received. As a result, ownership of the item has not yet been transferred, and billing continued in line with the rental agreement.
That said, we understand this situation has caused confusion, and we want to assist you as quickly as possible. Our Collections Manager will be in contact with you shortly to help resolve the matter and ensure everything is clarified and corrected where needed.
Thank you for your patience and for being a valued customer.
Thank you for your message and for your continued patience.
We understand your concern and appreciate you requesting clarity. To avoid any further confusion, our Collections Team will be in contact with you directly to provide a full breakdown of your account, including the specific month in question, so you can verify your records and provide proof of payment if needed.
We’re committed to resolving this matter as quickly and clearly as possible.
Thank you for your message and for your continued patience.
We understand your concern and appreciate you requesting clarity. To avoid any further confusion, our Collections Team will be in contact with you directly to provide a full breakdown of your account, including the specific month in question, so you can verify your records and provide proof of payment if needed.
We’re committed to resolving this matter as quickly and clearly as possible.