1 reviews | Active since Oct 2024
Ongoing Billing Issue
Good afternoon, I am writing to express my continued frustration and disappointment with the service I’ve received from Teljoy. Despite being assured that the R620 deduction would be amended and that the rewards voucher which I never opted into would be removed, I am still being charged this amount. I was told via WhatsApp that this issue had not even been logged on your system, which is unacceptable. To make matters worse, I have now received an SMS informing me of yet another increase due to VAT changes. This is extremely frustrating and feels like a complete disregard for your customers’ concerns. I am formally requesting a refund for the overcharges from October onwards, as I was promised that the amount would be corrected. I expect a prompt resolution to this matter.
Thanks
We sincerely apologize for the continued frustration and inconvenience you've experienced. This is not the level of service we strive to deliver.
We understand your concern regarding the R260 deduction and the rewards voucher you did not opt into. We also acknowledge the additional frustration caused by the recent VAT-related increase.
Please be assured that we are urgently escalating your matter to the relevant department for investigation. A consultant will reach out to you directly, and we will ensure that your request is thoroughly reviewed.
We sincerely apologize for the continued frustration and inconvenience you've experienced. This is not the level of service we strive to deliver.
We understand your concern regarding the R260 deduction and the rewards voucher you did not opt into. We also acknowledge the additional frustration caused by the recent VAT-related increase.
Please be assured that we are urgently escalating your matter to the relevant department for investigation. A consultant will reach out to you directly, and we will ensure that your request is thoroughly reviewed.
We’re truly sorry to hear that this matter is still unresolved and that you haven’t received the promised email or refund. This is not the experience we want any of our customers to have.
We’ve escalated your concern urgently to the relevant team, and a consultant will be in touch shortly to provide you with an update and ensure the issue is resolved without further delay.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.
We’re truly sorry to hear that this matter is still unresolved and that you haven’t received the promised email or refund. This is not the experience we want any of our customers to have.
We’ve escalated your concern urgently to the relevant team, and a consultant will be in touch shortly to provide you with an update and ensure the issue is resolved without further delay.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.