One hand not knowing what the other is doing

I've been a Teljoy customer for about 7 years now. I recently had a TV taken in for repairs that was within HiSense's warranty period (and a little outside of Teljoy's contract period, though for some reason Teljoy wanted to manage this process instead). I was told - after several callbacks and emails with an Aladdin Electronics repair company and Teljoy's technical department - that I needed to pay R1100-ish over 6 months for a replacement unit. This indicates to me that Teljoy has committed itself to this replacement even after my contract for that unit had ended. I rep**** to the person I was dealing with, Atheana. Okay, that's fair, I can deal with that.

Fast-foward almost one-month later and a woman named Katie (who I have been liaising with on and off again, and who previously mentioned the replacement doesn't cover impact damage though suddenly 180'd and allowed it) calls back saying the price of the replacement unit is now R5000-ish? I mean, this is a CLASSIC CASE of one hand not knowing what the other is doing. I have been waiting a month for stock of the replacement unit with very little feedback from this Katie person or Atheana who I have been dealing with frequently as well.

As a customer who has been with Teljoy for 7 years having a repair done for the first time since (with multiple telephone lines being crossed and misinformation everywhere), this has been a pretty annoying experience.