not responding and not sending email as promised

Good day<br> <br> Today I am having trouble with Teljoy as from 6 May to send me a copy of my payment history (which Ms A Breedt from customer care promised me) from when I started which is March 2013 till to this date in 2015.<br> <br> And they are stating via email and sms's that I'm in arrears with one installment which I'm not!<br> <br> What happened was I was unemployed round about January 2014 and then I cancelled the debit order due to personal reasons and there was an admin fee of R15 (at that time which increased over time to R18) added to the monthly installment that I was not aware of at the time doing so.<br> <br> So as from January I paid short due to the admin fee issue, which I requested a payment history to track up exactly for how long this was going on so I could pay it up. But not a monthly installment which they state I'm in arrears.<br> <br> I send several emails about the same issue to customer care which was not even rep**** to but it was read.<br> <br> I would like for this matter to be resolved asap and that payment history as requested to be emailed to me.<br> <br> I'm back on track with payments and did pay the admin fee for last month and went back on a debit order so my from my side its resolved.<br> <br> Thank you.