Not as bad as all that

I have to say, I cannot complain about Teljoy's service. When I app**** for the Washer/Dryer combo in May 2022, the agent asked me whether I was sure that it was the product I wanted as people complained that it takes very long to complete a cycle. Being fami**** with the combo, I advised her that I am aware of these issues, but that I actually also read the bleeding manual and I understand the difference between the wash/dry cycle and washing only. I'm very happy with the product. Yes, due to health issues, I fell in arrears in February 2023, but, notwithstanding the rote "repossession" email, when I communicated with Teljoy, they were very understanding and willing to make an arrangement with me to get back on my feet. I am now in credit on my payments and, thanks to Eishkom, I have app**** for one of the portable power banks (keeping fingers crossed)

I only have 2 issues but it is so minor, that I only saw fit to take 1 star off: That is the problem of scheduling calls so that I am not at work when the call comes in and the other issue is the financial software which does not reflect my credit on my invoice. Every time I need to know how much credit I have, I have to send an email, but again, their response time for a non-critical issue is not so bad that it deserves a negative review.

We have just passed Black Friday plus Christmas is coming up. I'm hoping that they supplement their Call Center staff to handle the influx of orders so that I do not have to wait weeks for a response on this second application of mine.

Yes, overall, over 36 months, things are expensive, but in a crisis, Teljoy has such a decades long reputation, and I have tried other rent-to-own companies, that I found Teljoy to be the most reputable and accommodating