NON SERVICE AREA'S NOT MENTIONED ON YOUR WEBSITE

I wanted to surprise the children with a early christmas gift, decided to rent as the children asked for a curved TV as a joint gift. Looked @ the black Friday deals, went online today and app****. Next thing I get the phone call you have been pre-approved. App**** with my Polokwane Limpopo address and I confirm it via telephone. Again Tshepo Mahao tells me I am pre-approved and I have to send documents via email. I get the email Congratulations, Your Teljoy Rent to own application has been pre-approved! 2 x now my Limpopo address has been confirmed. Now I take work time and get all the documents together and reply to the email send, as all that was needed for final approval is the required documents. THEN I get the phone call. Sorry we can't help you, Limpopo is a non service area. I ask but why don't you mention it on your website or told me when you phoned me. I ask that he must put in writing what he just told me via email. I get the reply NO, I can't do that I just told you Limpopo is a non service area. I ask but why is there a TELJOY in Polokwane. I get the reply, very uprupt and rude. It must be an old shop. Within minutes my surprise to the kids is no more. I quickly go on-line to try and buy from MAKRO, sorry I am too late now SOLD OUT. I am in a mall @ the time I received the call. I dash to Pick-n-Pay as I know they also have a great deal. SORRY luck is out, SOLD OUT. Why isn't there any indication on your website that Limpopo as per feedback from your employee is not a service area. Why waiste all the time with the phone call and emails and create the expectation that only the required documents is required re the final approval when the outcome of the application was based on something totally different. Not even mentioned as part of the approval.