No TV. No Replacement, Frustrating process

Good Evening, I want to do a follow up on my TV repair. Ref number is TJ***. The Technician Justice came to collect the TV on Wednesday the 20th of July and stated it will take up to 4 days. Now 4 days have passed and NO TV still. Teljoy hasn't brought a replacement since the 18th of July when I logged a call. So now im going to pay for a device at the end of the month which i couldn't use since the 18th of July. Could the technician fix it or not and if not what now? Will Teljoy bring a replacement, please update me. I have to always ask what's happening, Teljoy never updates me on the progress